Shipping policy
Shipping Policy
Processing Time
All orders will be processed and dispatched within 1–3 business days after payment confirmation. Processing times may be extended during public holidays.
Delivery Timeframes
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Standard Shipping: 7–15 business days
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Express Shipping: 3–7 business days (where available)
Delivery timeframes vary by destination country/region. Actual arrival times may be affected by customs clearance.
Shipping Rates
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Free shipping on orders over £49.9
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Standard Shipping: from £4.9
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Shipping costs will be automatically calculated at checkout based on your destination.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your parcel in real time via the relevant shipping platform.
Customs & Taxes
International orders may be subject to import duties and taxes imposed by the destination country. These charges are the responsibility of the buyer. FIRO is not liable for any such fees.
Shipping Delays
In the event of force majeure circumstances (such as natural disasters, pandemics, customs delays, etc.), delivery times may be extended. We will notify you promptly and assist in resolving any issues.
Contact Us
For any shipping-related enquiries, please contact us at a2432997546@gmail.com.