Refund policy
Returns & Refunds Policy
Thank you for shopping with Steamira. We want you to feel confident trying your Steamira product at home.
90-Day Risk-Free Guarantee
You may request a return within 90 days of the date your order is delivered. During this period, you may open, assemble, and use the product normally at home to evaluate it, including testing the included attachments on ordinary household cleaning tasks.
Eligibility for Returns
To qualify for a return:
• Contact us within 90 days of delivery.
• Return the main product and all included accessories.
• Provide your order number or other proof of purchase.
• Use the product only as intended and take reasonable care of it.
Original packaging is helpful but is not required if it is no longer available.
This guarantee does not cover damage caused by misuse, neglect, accidents, unauthorized modifications, commercial use, or a return with essential parts missing. We may make a reasonable deduction if the product has been damaged beyond normal trial use or is incomplete.
How to Start a Return
Email us at support@steamira.com with your order number and tell us whether the product is faulty, damaged, incorrect, or simply not right for you. Once your return is approved, we will send you return instructions. Please do not send a return without authorization, as it may not be accepted.
Return Shipping and Fees
• Change-of-mind or 90-day satisfaction returns: the customer is responsible for return shipping.
• Faulty, damaged, incorrect, or not-as-described items: we will resolve the issue at no additional cost to you by arranging a replacement or refund.
• We do not charge restocking or handling fees for eligible returns.
• We recommend using a trackable shipping service and keeping your receipt.
Return Address
Unit 5, No. 9, Dongfang Junyuan
East Muhejing Road, Gangkou Town
Zhongshan City, Guangdong Province
China
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 14 days of receiving the return, or sooner where required by applicable law. Your bank or card issuer may take an additional 5–10 business days to post the refund.
Original shipping charges are refunded when required by applicable law or when the item is faulty, damaged, incorrect, or not as described.
Exchanges
If you would like a different item, contact us first. The fastest option is usually to return the original item and place a new order after the return is approved.
Cancellations
Contact us as soon as possible if you need to cancel an order. If the order has already entered processing or shipped, cancellation may not be possible, but you may still request a return under this policy.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, incorrect, or missing parts, contact us promptly so we can make it right at no additional cost to you.
Statutory Rights
This policy does not limit any rights you may have under applicable consumer law. For customers in the United Kingdom, this includes rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.